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Purchase Terms

Purchase Terms

1. General Provisions

1.1. These detailed terms and conditions for the purchase and sale of goods (hereinafter – the Terms and Conditions) govern the operation of the online store audores.lt (hereinafter – the Store), the procedure for placing orders, making payments, delivery, warranty and returns, as well as the rights, obligations and liability of the parties.

1.2. The Store is operated by UAB AUDORES BALTIC, company code 304406275, address Dubysos g. 10, LT-93231 Klaipėda, Lithuania, VAT code LT100010480415, e-mail info@audoresbaltic.lt, tel. +37046233222.

1.3. The Store offers for sale professional, commercial-grade equipment intended for restaurants, catering establishments, the food industry and other business entities.

1.4. These Terms and Conditions apply to both natural persons and legal entities; for consumers, the provisions of the Law on Consumer Protection apply in addition.

1.5. By placing an order, the Buyer confirms that they have read these Terms and Conditions and undertake to comply with them.

2. Goods and Their Technical Specifications

2.1. All equipment sold in the Store is industrial and intended for professional use. Such equipment may require special connections (power, water, gas, ventilation), technical maintenance and installation by qualified specialists.

2.2. The technical characteristics of the goods, including electrical power, dimensions, materials and other parameters, are indicated in the product description. The Buyer must assess whether the equipment is suitable for their premises and infrastructure.

2.3. Product photos are for illustrative purposes only; manufacturers may change the design without altering the functional characteristics.

2.4. The manufacturer or the Seller has the right to update the technical parameters, provided this does not impair the functionality of the product.

3. Placing an Order and Conclusion of the Contract

3.1. An order is deemed to have been placed when the Buyer creates a shopping cart in the Store and confirms the order.

3.2. The purchase and sale contract is deemed to be concluded from the moment the Seller confirms the order by e-mail.

3.3. If the goods are not in stock, the Seller has the right to refuse to fulfil the order by informing the Buyer thereof. Any amounts paid will be refunded within 5 business days.

3.4. The Seller has the right to request an advance payment or payment of a pro forma invoice.

4. Prices and Payment

4.1. All product prices are indicated in euros, inclusive of VAT, unless stated otherwise.

4.2. The available payment methods are: bank transfer, online banking or other methods indicated in the Store.

4.3. Order processing starts only after payment has been received, except in exceptional cases.

4.4. The Buyer undertakes to pay for the order within 3 business days, unless stated otherwise.

5. Delivery and Acceptance of Goods

5.1. Industrial equipment is often delivered on pallets; the Buyer must ensure suitable access and unloading conditions.

5.2. The delivery time and price are indicated before the order is confirmed.

5.3. The Buyer must inspect the goods at the time of delivery. If the packaging is damaged, a damage report must be drawn up in the presence of the courier.

5.4. The risk of damage to the goods passes to the Buyer from the moment the goods are handed over to the courier or collected by the Buyer.

5.5. If, at the time of delivery, it is not possible to unload the goods due to unsuitable conditions, redelivery may be subject to an additional charge.

7. Warranty Conditions

7.1. Industrial equipment is covered by the manufacturer's warranty, the period of which is specified in the product description or in the warranty document.

7.2. The warranty does not apply if:

  • the equipment has been used for purposes other than those intended;
  • unauthorised repairs have been carried out;
  • any mechanical damage is detected;
  • faults have been caused by fluctuations in the power supply;
  • the installation has been carried out incorrectly.

7.3. Warranty repairs are carried out only by an authorised service centre.

7.4. In order for the warranty procedure to be initiated, the Buyer must provide photos, video footage or other evidence of the fault.

8. Rules on Returns and Exchanges

8.1. Returns are not available to legal entities (business customers), unless the Seller, at its sole discretion, agrees to accept the goods. In such a case, an administration fee of up to 30% may be applied.

8.2. Consumers (natural persons) may return goods within 14 days; however, this right does not apply to:

  • commercial equipment;
  • equipment that has been switched on or used;
  • custom-made / special-order goods;
  • equipment which cannot be returned for hygiene or safety reasons.

8.3. The goods must be in their original packaging, unused and undamaged.

9. Liability

9.1. The Buyer is responsible for providing accurate data.

9.2. The Seller is not liable for any losses incurred by the Buyer as a result of improper use of the equipment.

9.3. The Seller is not liable for delivery delays caused by third parties or for communication/network disruptions.

10. Personal Data Protection

10.1. The Buyer's personal data are processed in accordance with the Privacy Policy.

10.2. The data are used for the performance of the contract, accounting, warranty servicing and other legitimate purposes.

11. Final Provisions

11.1. These Terms and Conditions may be updated without separate notice.

11.2. All disputes shall be resolved through negotiation and, failing agreement, shall be brought before the courts having jurisdiction at the Seller's registered office.

11.3. By using the Store, the Buyer confirms that they agree to these Terms and Conditions.